Front
Customer operations platform for complex B2B teams
About Front
Front is a customer operations platform that unifies teams, tools, and customer conversations to handle complex B2B support and operations. It uses AI to automate workflows, manage tickets, and coordinate cross-team communication.
Front is the customer operations platform built for B2B complexity. It keeps every team, tool, and customer conversation in sync, enabling companies to scale without losing connection. The platform replaces scattered tools with one centralized command center for customer operations, featuring shared inboxes, multi-channel support, AI-powered automation, and a deep integrations ecosystem.
More than 9,300 businesses, including Uber Freight, Navan, and Stripe, rely on Front to manage high-stakes customer interactions across departments like support, sales, and success. Front's AI capabilities—Autopilot, Copilot, Smart QA, and Smart CSAT—go beyond simple FAQ automation to handle complex, multi-step workflows.
Front makes money through a subscription-based SaaS model, offering tiered pricing for teams of different sizes and needs. The company has raised $204M in venture funding from Sequoia Capital, Salesforce Ventures, and Battery Ventures.
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