Extend
Smarter commerce. Happier customers. One unified platform.
About Extend
Extend provides a personalized shopper operations platform for retailers, offering AI-driven solutions for returns management, product protection, and fraud detection to enhance customer loyalty and operational efficiency.
Extend is a shopper operations platform that helps retailers personalize the post-purchase experience. It offers solutions for returns management, delivery tracking, product protection, and shopper intelligence, using AI to tailor policies and perks based on individual customer behavior.
The platform serves over 1,000 merchant partners across industries including fashion, cosmetics, furniture, jewelry, and electronics. It integrates with e-commerce platforms like Shopify and BigCommerce.
Extend generates revenue through protection plan sales and platform fees, helping merchants boost customer lifetime value, improve margins, and reduce fraud. The company is headquartered in San Francisco and is backed by prominent technology investors.
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